Foreword by Patrick Lencioni, bestselling author of the five dysfunctions of a team. In today"s fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction - it"s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.