The most effective new cost management tool in years, activity-based costing enables you to eliminate hidden costs company wide and achieve remarkable new efficiency and profitability. This guide spells out how to use and profit from this powerful cost management techniques. Well-known ABC consultant Michael O’Guin shows how to cut thousands of dollars in overhead and improve your product lines. Production processes. Pricing. Sourcing. Marketing. R&D. Capital Investment decisions. Dozens of case studies show these techniques in action. You’ll find out how to set more profitable pricing policies that reflect all of your costs; the one factor that causes the majority of defect costs and how to eliminate it in your own operation; what discounts are really appropriate for large orders; six critical ways to slash the costs of serving your customers (and why most companies overlook them); the two hidden costs that managers in process manufacturing usually overlook; how to assign scrap costs down to products, parts, and vendors; five simple ways to measure customer satisfaction and pinpoint areas for improvement; and much more!