Helps software organizations build in quality cost-effectively, starting before products are developed. This book is a highly-readable, non-theoretical guide to software quality improvement. It includes 18 "filters" that software development managers can use to instill quality throughout the development process. Presents techniques that can lead to a dramatic reduction in expensive, time-consuming functional testing. Covers all the leading process improvement tools. Managers responsible for quality processes, directors of R&D, development engineers, software testers and QA managers, process improvement engineers, business and engineering faculty, corporate trainers and ISO 9000 implementors.