Human resources management has now come to encompass not just the completing of necessary personnel paperwork but also the caring about and nurturing of employees. Industry leaders now recognize that effective management of employees has a tremendous impact on customer service, productivity, cost controls, litigation avoidance, morale, and many other operational concerns. To reflect the changing and increasingly important role played by HRM, this new edition covers such topics as: --Motivating employees --Creating effective teams --Managing a diverse workforce --Coaching and mentoring --Managing conflict constructively --Creating fair and legal employment policies and practices