We live in a world of instant and constant communication, yet business still demands that we choose our words carefully and express ourselves clearly. Whether you"re sending a quick IM or a formal proposal, 1001 Business Letters for All Occasions ensures that you"ll convey your message effectively. Inside you"ll find proven templates and model letters for every type of business situation-and text format-including: * Sales pitches that land the account * Press releases to guarantee you media coverage * Customer service letters that build customer trust and loyalty * Collection requests to ensure prompt payment * Internal corporate memos to update employees on important changes * Email, text messaging, and instant messaging protocols that save time and resources Whether communicating with internal staff or corresponding with customers and clients, it"s never been easier to write the perfect business letter. Corey Sandler is the author of more than 160 books on business, travel, and computer topics. He has served as the editor-in-chief of two national magazines and as a correspondent for the Associated Press and Gannett Newspapers. He has appeared on Today, CNN, FOX, and dozens of local radio and television show. He has college degrees in journalism and psychology. He lives in Nantucket, MA. Janice Keefe is the coauthor of 1001 Letters for All Occasions, Performance Appraisals That Work, and The Performance Appraisals Phrase Book. She lives in Nantucket, MA.