A systematic approach to running your salon, spa or barber shop! Over 220 ready-to-use systems to implement in your business today. Includes systems on: Advertising, Budgets, Business Planning, Certificates, Client Questionnaires, Confidentiality Agreements, Customer Service, Employee Forms, Evaluations, Forms, Front Desk, Goal Setting, Employee Handbook, Interview Process, Job Descriptions, Letters to Clients, Maternity Leave, Meetings, Menus, New Hire, Daily Procedures, Promotions, Recruiting, Retail, Salary Structures, Salon/Spa Manager, Scripts, Tracking Forms An accompanying CD contains most of the forms in Word for easy customization.