[The Civility Solution: What to Do When People Are Rude [ THE CIVILITY SOLUTION: WHAT TO DO WHEN PEOPLE ARE RUDE BY Forni, P M ( Author ) Sep-01-2009[ THE CIVILITY SOLUTION: WHAT TO DO WHEN PEOPLE ARE RUDE [ THE CIVILITY SOLUTION: WHAT TO DO WHEN PEOPLE ARE RUDE BY FORNI, P M ( AUTHOR ) SEP-01-2009 ] By Forni, P M ( Author )Sep-01-2009 Paperback
The Civility Solution Many of us find ourselves confronted with rudeness every day and dont know how to respond. P.M. Forni, the author of the acclaimed "Choosing Civility," has the answer. In "The Civility Solution," he provides more than one hundred different situations, and shows us how to break the rudeness cycle. How would you respond to the following? ...A salesperson ignores your requests ...A fellow driver give... Full description