At Your Service What makes for good hotel service delivered consistently well? Hear it from leading hoteliers in their own words as they describe the blood, sweat and tears behind making service happen 365 days a year. This book lines up the crme de la crme of UK-based hoteliers side by side, interviewing the brains behind twelve of the most prestigious hotel brands. From huge global chains such as Hilton; through to established hotels of timeless elegance like Claridge"s; alongside vibrant "upstarts" like Malmaison...who delivers the best hotel experience for the price? Packed with anecdotes and personal reflections, this book also sheds light on the dedication it takes to...