Ian Mitroff, consultant and business policy professor, believes that organizations (and even entire societies) fail to resolve their most pressing predicaments because they commonly start out by addressing the wrong problems. Smart Thinking for Crazy Times: The Art of Solving the Right Problems outlines his well-reasoned approach to turning that ill-fated scenario around by learning--right from the beginning--how to ask correct questions. In three clearly defined sections, he describes ways to gain understanding of the real problem, avoid solving the wrong one, and adopt "systems thinking" to manage for the future. --Howard Rothman