"The book provides a very accessible explanation of the whole area of coaching and mentoring across many different work settings, with practical examples and exercises. The new edition also includes a number of excellent case studies by those who have developed coaching and mentoring and a coaching culture in different sectors." Peter Hawkins, Professor of Leadership at Henley Business School and author of Creating a Coaching Culture (Open University Press 2012) "Coaches, mentors and clients will welcome this second edition. With a focus on effective practice, clear links are made between principles, approaches and models, skills, tools and techniques and interactive case examples. The new material on reflective practice, supervision, accreditation and frequently asked questions makes this book an excellent resource for purchasers, providers and students of coaching and mentoring." Dr Gerard Egan, Professor Emeritus, Loyola University, Chicago, USA "As a coach and as an HR Director, this book has become a main source of reference since I first read it. It"s an accessible and absorbing read. It has helped when preparing for difficult coaching sessions, and later, when reflecting on my practice. It provides a huge amount of information on the principles of coaching and mentoring and some really practical advice on how to apply these principles to improve performance at work. The new edition adds further superb insights and a more reflective dimension - together with concise answers to some frequently asked questions. My favourite coaching and mentoring book!" Sue Covill, Coach and former Director of Human Resources "With teams of teachers and school leaders The Skilled Helper Model has proved itself to be a robust and flexible tool for frameworking coaching conversations. I use it frequently both implicitly and explicitly with learners. The questions in the 2nd edition of Coaching and Mentoring at Work help explain the stages of the model to learners and provide inval