Moments of Truth [Paperback] by Peters, Tom; Carlzon, Jan
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EAN/UPC/ISBN Code
9780060915803, 9785961416404, 9785961450637
Marke
HarperBusiness
Autor
Ян Карлзон
Herausgeber
Альпина Паблишер
Gewicht
236 gr
Pagina
168
Jahr
2015
Binding
60x90/16
Moments of Truth The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation. Full description