What"s the Secret?: To Providing a World-Class Customer Experience
Preis 18.48 - 62.65 USD
EAN/UPC/ISBN Code
9780470196120, 9780470196120
Marke
John Wiley & Sons
Autor
John R. DiJulius III
Pagina
336
Jahr
2008
What"s the Secret? What"s the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15. Full description